Legal
Complaints and Grievance Policy
Effective Date: April 10, 2026
We Take Every Concern Seriously
CareBridge Companionship LLC is committed to resolving all complaints and grievances promptly, fairly, and without retaliation. Your feedback helps us improve the care we provide to every family we serve.
Who May File a Complaint
Any client, family member, caregiver, referral partner, or community member who has a concern about CareBridge services, staff conduct, billing, privacy, discrimination, or any other aspect of our operations may file a complaint. There is no penalty for filing a complaint in good faith.
How to File a Complaint
By Email
Send your complaint to enquiry@carebridgehcc.com. Please include your name, contact information, a description of the concern, and any relevant dates or details.
By Phone
Call us at (404) 917-3101 during business hours, Monday through Friday, 8:00 AM to 6:00 PM EST. After-hours messages are reviewed the next business day.
By Mail
Send a written complaint to CareBridge Companionship LLC, 4060 Alba Court, Cumming, Georgia 30028. Attention: Compliance.
In Person
You may request an in-person meeting with a CareBridge supervisor or administrator to discuss your concern directly.
Our Response Process
Step 1 — Acknowledgment
We will acknowledge receipt of your complaint within one business day of receiving it.
Step 2 — Investigation
A designated CareBridge administrator will review your complaint, gather relevant information, and speak with involved parties as appropriate. This process typically takes 3 to 5 business days.
Step 3 — Resolution
We will provide you with a written or verbal response describing our findings and any corrective actions taken within 10 business days of receiving your complaint.
Step 4 — Follow-Up
If you are not satisfied with our response, you may request escalation to senior leadership or file a complaint with an external regulatory agency.
External Escalation
If your complaint is not resolved to your satisfaction, you have the right to contact external agencies including the Georgia Department of Community Health, the U.S. Department of Health and Human Services, or other applicable regulatory bodies.
CareBridge will cooperate fully with any external investigation and will not retaliate against any individual who files a complaint in good faith with an external agency.
No Retaliation
CareBridge Companionship LLC strictly prohibits retaliation against any client, family member, caregiver, or other individual who files a complaint or participates in a complaint investigation in good faith. Any CareBridge staff member found to have engaged in retaliation will be subject to disciplinary action up to and including termination.